This post is the project for my MOOC on Citizen Engagement: A Game Changer for Development. The objective is ‘to design a theoretical citizen engagement to improve policy-making and/or public service delivery in your local community, city, or country, and creatively express how this might look like in the real world through the creation of a digital artifact.’
My project is city-level survey that enables citizens to provide feedback on their knowledge about local issues that may be jointly addressed by the city government, the private sector, and the community. The City of Marikina will be the theoretical venue.
Click here for the very rough version of the survey. (This contains only a preview of the information and can be further detailed according to concern specifics. The database redirection is also not yet shown and may be developed with the city’s systems administration, or merged with the current feedback system.)
The image on the right shows how information flows by using the survey as a tool for feedback. The survey is basically administered by the city government on a public platform (such as a blog or website) and automatically generates results that are available to the citizens and service providers. This follows the World Banks’ best practices recommendations as discussed in the MOOC.
Although the Marikina City government already has an online feedback form, it is directed towards the Public Information Office, where concerns are assessed individually.
The difference with this survey is that it automatically directs towards the existing city departments / council heads, cutting the forwarding time of the Public Information Office, and immediately ensuring the citizens that their query or concern has reached the destination. This assurance is important to avoid making the citizens feel as if left hanging. The survey also clusters the offices for the ease of the survey participant.
Survey results sheets and additional answers may be linked directly to the survey page which the city government designates for info dissemination.